COVID 19 CLINIC SCREENING PROCEDURES 

DEAR NEW AND RETURNING PATIENTS WE ARE PLEASED TO WELCOME YOUR BACK.

WE ARE CURRENTLY OPEN AND READY TO HELP THOSE IN KNEAD.

YOU WILL NOTICE SOME CHANGES UPON ARRIVAL DUE TO THE NEW SCREENING AND PATIENT/STAFF PROTECTION PROTOCOLS

IN ORDER TO MEET THE NOVA SCOTIA CHIEF MEDICAL OFFICER OF HEALTH'S GUIDELINES FOR HEALTHCARE SERVICE PROVIDERS YOU MUST COMPLETE THE 811 ONLINE ASSESSMENT; 

https://when-to-call-about-covid19.novascotia.ca/en BEFORE YOU ARRIVE FOR YOUR APPOINTMENT.  YOU WILL ALSO BE SCREENED BY YOUR  PRACTITIONER OR STAFF MEMBER UPON ARRIVAL.

* IT IS MANDATORY THAT A MASK MUST BE WORN BY PATIENTS PRIOR TO ENTERING THE CLINIC AND DURING THE DURATION OF TIME SPENT IN CLINIC SETTING.  THERAPISTS WILL ALSO BE WEAR MASKS FOR SAFETY OF ALL.

THERE WILL BE A HAND SANITIZING STATION WHEN YOU ENTER THE DOOR.  

A PLEXIGLASS BARRIER HAS BEEN INSTALLED AT THE FRONT DESK.

OUR MOST PREFERRED CONTACTLESS  PAYMENT OPTION IS ETRANSFER TO THE CLINIC AND WE ARE NOT ACCEPTING CASH AT THIS TIME.  DIRECT BILLING IS STILL AVAILABLE  FOR THOSE REQUIRING THIS OPTION.

YOU MAY NOTICE LESS FOOT TRAFFIC IN THE WAITING ROOM AS WE HAVE COMMITTED TO STAGGERING OUR APPOINTMENT TIMES AND HAVING ONLY 1 PATIENT IN THE WAITING ROOM AT A TIME.

WE HAVE ALSO STEPPED UP OUR CLEANING/SANITIZING PROCEDURES.

WE ASK THAT YOU WAIT JUST OUTSIDE OUR MAIN ENTRANCE AND YOU WILL BE WAVED IN A MOMENT OR 2 BEFORE YOUR APPOINTMENT.

AT THIS MOMENT WE ARE NO LONGER PROVIDING COURTESY CALLS FOR APPOINTMENTS.  YOU ARE RESPONSIBLE TO PROVIDE 24 HOURS NOTICE OF CANCELLATION OR YOU MAY BE SUBJECT TO FULL TREATMENT FEE.

ONCE PAYMENT HAS BEEN RECEIVED YOU WILL BE EMAILED A RECEIPT AS WE ARE UNABLE TO PROVIDE PAPER RECEIPTS AT THIS TIME IN ORDER TO MINIMIZE THE RISK OF SPREADING THE COVID VIRUS.

YOUR APPOINTMENT TIME IS RESERVED SPECIFICALLY FOR YOU AND WE ASK THAT YOU ARRIVE ON TIME TO INSURE SMOOTH TRANSITIONS IN OUR WAITING ROOM.

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